Professional Standards

Safeguarding Policy

Our commitment to protecting clients, data, and ethical consulting practices

Last Updated: November 6, 2025

Our Commitment

At EGCA Consulting, safeguarding is fundamental to everything we do. We are committed to maintaining the highest standards of professional ethics, protecting client interests, securing sensitive data, and fostering safe working environments across all our global operations.

This Safeguarding Policy outlines our commitment and the measures we take to protect our clients, employees, partners, and all stakeholders we work with across South Africa, Spain, DRC, and globally.

Core Safeguarding Principles

Professional Ethics & Integrity

We uphold the highest standards of professional conduct in all consulting engagements.

  • Honest and transparent communication with clients
  • No conflicts of interest without disclosure
  • Evidence-based recommendations
  • Respect for client autonomy and decision-making

Data Protection & Confidentiality

We protect all client data and proprietary information with robust security measures.

  • GDPR and international data protection compliance
  • Encrypted data transmission and storage
  • Strict access controls and need-to-know basis
  • Secure handling of operational and financial data

Client Protection & Best Interests

We prioritize client interests and ensure our recommendations serve their objectives.

  • Independent, objective advice
  • Clear disclosure of limitations and risks
  • Protection against inappropriate recommendations
  • Fair and transparent fee structures

Workplace Safety

EGCA Consulting is committed to providing a safe, respectful, and inclusive working environment for all employees, contractors, and partners.

Zero Tolerance Policy

We maintain a zero-tolerance approach to:

  • Harassment, discrimination, or bullying of any kind
  • Unsafe working conditions or practices
  • Retaliation against those who report concerns
  • Conflicts of interest that compromise professional judgment
  • Bribery, corruption, or unethical business practices

Site Safety

When working on client sites (mining operations, processing plants, construction sites), we:

  • Comply with all site safety regulations and protocols
  • Provide appropriate PPE training and equipment
  • Conduct risk assessments before site visits
  • Report and address safety hazards immediately

Data Security Measures

We implement comprehensive security measures to protect client data:

Technical Controls

  • End-to-end encryption
  • Multi-factor authentication
  • Secure file sharing protocols
  • Regular security audits

Organizational Controls

  • Employee confidentiality agreements
  • Data classification protocols
  • Access control policies
  • Incident response procedures

Whistleblowing & Reporting

We encourage all employees, contractors, clients, and partners to report any concerns about:

  • Unethical behavior or professional misconduct
  • Breaches of confidentiality or data security
  • Safety hazards or violations
  • Discrimination, harassment, or hostile work environment
  • Conflicts of interest
  • Fraud or financial irregularities

Protection for Whistleblowers

All reports are treated seriously and confidentially. We guarantee:

  • No retaliation against individuals who report concerns in good faith
  • Anonymous reporting options available
  • Thorough investigation of all concerns
  • Appropriate corrective action when violations are confirmed

Training & Awareness

All EGCA Consulting employees and contractors receive regular training on:

  • Professional ethics and conduct standards
  • Data protection and confidentiality requirements
  • Workplace safety and site-specific protocols
  • Safeguarding policies and reporting procedures
  • Cultural sensitivity and inclusive practices

Regulatory Compliance

EGCA Consulting complies with all applicable laws and regulations across our operating jurisdictions:

  • GDPR (General Data Protection Regulation)
  • POPIA (Protection of Personal Information Act - South Africa)
  • Industry-specific safety regulations for mining and heavy industries
  • Anti-bribery and anti-corruption legislation
  • Employment and labor laws in all operating countries

Incident Response

In the event of a safeguarding incident or data breach:

  1. Immediate containment and assessment of the situation
  2. Notification to affected parties within 72 hours (as required by GDPR)
  3. Full investigation to determine root cause
  4. Implementation of corrective and preventive measures
  5. Documentation and reporting to relevant authorities if required
  6. Review and update of policies to prevent recurrence

Policy Review

This Safeguarding Policy is reviewed annually and updated as needed to reflect changes in legislation, best practices, and organizational learning. All employees are notified of material changes.

Report a Concern

If you have safeguarding concerns or wish to report an incident, please contact us immediately:

General Safeguarding Concerns:

Email: safeguarding@egca.io

Data Breach or Security Incident:

Email: security@egca.io

General Inquiries:

Email: info@egca.io

Phone: +27 (11) 202-5508

EGCA Consulting
First Floor, Building 8, Kildrummy Office Park, Umhlanga Avenue, Paulshoff, South Africa